Terms of Service

Zamora AI SRL ("Zamora AI", "we", "us") provides ANDI by Zamora AI, a cloud-based decision intelligence platform powered by artificial intelligence. Our registered office is in Romania and we provide services worldwide.

These Terms and Conditions (the "Terms") form a binding contract between Zamora AI and any person or entity ("Customer", "you") who accesses or uses the Services. By using the Services, you confirm that you have the legal capacity and authority to accept these Terms. If you do not agree, you must refrain from use.

Zamora AI operates the Services according to several principles:

ANDI by Zamora AI is an AI-powered decision intelligence SaaS solution that integrates with CRMs, ERPs, spreadsheets and other tools in order to generate insights, automate workflows and support decision-making. Services may include paid subscriptions, add-ons such as APIs, connectors, and enterprise support.

All intellectual property rights in the Platform, software, AI models, code, documentation and branding belong to Zamora AI SRL or its licensors. You are granted a limited, revocable, non-exclusive and non-transferable licence to access and use the Services in accordance with these Terms.

You may not reverse-engineer, decompile or create derivative works of the Platform, except where permitted by law.

Customer shall pay all fees as specified upon subscription. Fees are non-refundable unless expressly stated otherwise. Unless otherwise agreed, billing occurs in advance on a recurring basis.

Fees are exclusive of applicable taxes and the Customer is responsible for all such taxes other than those on Zamora AI's income. Subscriptions renew automatically unless cancelled prior to the renewal date.

To the fullest extent permitted by law, Zamora AI's total liability shall be limited to the greater of (a) one thousand (1000) euros or (b) the fees paid by you in the twelve (12) months preceding the claim.

Zamora AI is not liable for indirect, incidental, consequential, special or punitive damages, including lost profits, revenue or data. Nothing in these Terms limits liability for death, personal injury, fraud, gross negligence or any other liability that cannot legally be limited.

These Terms are governed by Romanian law. Business Users agree that disputes shall be resolved before the competent courts of Bucharest or, at their option, by arbitration before the Court of International Commercial Arbitration attached to the Romanian Chamber of Commerce.

Consumers retain all mandatory protections under their national law and may use the EU Online Dispute Resolution platform. Before litigation or arbitration, the parties shall attempt in good faith to resolve any dispute within thirty (30) days after notice.